Some items are held in stock but most of the jewellery is made to order. If an item is in stock it will be dispatched as soon as possible, usually within 5 days of placing the order. Items that need to be made to order will be delivered in 2-3 weeks.
Any time or date stated for delivery is an estimate only.
If you require an item urgently for a special date or event please contact us and we'll try her best to accommodate your requirements.
All orders are sent using UK Royal Mail, first class, first class signed-for services, and guaranteed next day delivery. For the latter two a signature is required on receipt. We offer free postage on all John Mckellars designs. Postage charge for other orders within the UK is £6.50 and international postage is £20.
It is the customer's responsibility to ensure they are there to sign for delivery of the goods and have supplied a correct and complete delivery address. Once the goods have passed to Royal Mail, John Mckellar Jewellery cannot be responsible for delays in delivery or damages.
Please note that customers are responsible for all duties and customs charges.
Your jewellery will be packaged safely and securely in a jewellery box with and delivered in a bubble wrapped envelope.
If for any reason you are not happy with your purchase simply return the goods, unworn, in their original condition and packaging. Please inform us of your intention to return goods in writing by email.
All goods must be returned within 14 days of delivery to receive an exchange or refund (minus the cost of postage and packaging).
Any goods which have been specially commissioned, customised or personalised to order cannot be returned. Due to hygiene reasons, earrings cannot be returned.
You are responsible for arranging and paying for goods to be returned using a delivery service which ensures the item is tracked and insured during transit.
Refunds will be made using the same method as the original payment within 30 days.